Earlier this week I came across a Windows Vista Ultimate package here in the office and discovered something interesting – a U.I. flaw in what was probably an uber-expensive package designed by uber-packaging experts from all corners of the world.
I saw the package sitting on a co-worker’s desk and was immediately interested. I’ve worked on designing software packages in the past so a package like the Windows Vista package that is obviously going to be well funded and the product of hundreds of hours of experience deserves some attention. I picked up the package, looked at the front, looked at the back, and proceeded to open it. To my surprise, and some embarrassment because my co-workers were watching, I had a hard time getting it opened. I don’t remember how long it took me to get it opened but I do know it was way longer than it should have been. Even after I got it opened, using what appears to be a last-minute hack, I had difficulty opening and closing the package. Is this for real? How many of these packages is Microsoft shipping? Did they test this at all?
The hack I referred to is illustrated in the photo I took below. The little red piece of tape attached to the top of the package can’t be part of the original design but without it I would have been really stuck. I’m sure the last minute hack was subject to protest on the designers part – it’s ugly. Did Microsoft "Patch" the Windows Vista package? We’ll probably never know.
By the way, I passed the package around the office for a little in-house usability testing and a lot of really smart people turned red trying to get the Windows Vista package opened in front of a crowd. That’s bad design – period.
Has anybody else had this experience? If so, comment.
Does anybody know who designed the package? If so, comment.
I found this post on the Windows Vista Team Blog that, after having seen the package for myself, is almost comical.
Source – Announcing New Packaging for …