How To Keep Hostile Jerks From Taking Over Your Online Community by Cory Doctorow
Related to my previous post, Death Threat Shutters "Creating Passionate Users" Blog, that discussed Kathy Sierra’s unfortunate decision to leave blogging because hostile jerks invaded her community. A good read for any blogger.
In extreme cases, you end up with the kind of notorious mess that Kathy Sierra found herself in, in which trolls directed such bilious, threatening noise towards a harmless advocate for "passionate users" in web-applications that she withdrew from speaking at O’Reilly’s Emerging Tech conference. – Cory Doctorow
Seth’s Blog: The Troll Whisperer