June 30, 2008

Well done Netflix

On June 19th Netflix announced that they were dropping the Profiles feature. The Profiles feature made it possible for a single account (family) to support multiple Ques - at least that's how I used it. The decision to drop the Profiles feature was met with a pretty serious backlash online - almost 1,300 posts on the Netflix blog post related to the announcment. Netflix announed today that they're going to keep the Profiles feature and that's a good thing. Kudos to Netflix for listening to customer feedback and more importantly; reacting to it. Well done.

Posted by Cale on Jun 30, 2008

Categories: tech.commentary
Technorati Tags: Netflix CustomerService NetflixProfiles

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