Posts Tagged ‘Collaboration’

Email Center Pro – Collaborative Email

Email Center Pro - Collaborative Email
I spent quite a bit of my time in 2008 working on a collaborative email solution for the SMB market called Email Center Pro.

Email Center Pro is a web-based service that makes it easy for business people to collaborate on and manage "shared" email addresses like customerservice@ and info@. I like to say that Email Center Pro turns "shared" email addresses from "money takers" into "money makers" by improving response time and response quality.

We officially launched Email Center Pro in April of 2008 and since then we’ve been using feedback from our customers to rapidly evolve the service. Some of the new features we’ve added over the last eight months have been documented on the Dead Simple Software blog. I’m a big fan of our recent improvements to the way we display conversation history.

I’m really proud of of the way we’ve evolved the service this year and I think our subscribers appreciate the work we’ve been putting into the service. I’m looking forward to the continuing evolution of Email Center Pro in 2009.


Email Center Pro

Email Center ProPalo Alto Software, the company I work for, is getting ready to launch a new product called Email Center Pro (ECP) next month and we’re all very excited about it.

For more than a decade we’ve been focused on our business planning software product, Business Plan Pro, so some people will think ECP is a bit off course for us. So why did we decide to build it and take the chance? Simple. We think it can help people succeed in business and helping people succeed in business is what we’re all about – it’s our mantra. Business Plan Pro, for obvious reasons, has helped a lot of people succeed in business and we feel really great about that. ECP does it in a less direct way but it will help you improve the way you run your business and increase your chances of success.

Email Center Pro helps you manage shared email addresses like sales@yourcompany.com and info@yourcompany.com. It provides your team with easy access to these email accounts by creating web-based shared mailboxes that the whole team can access. You can assign messages, track conversations, add notes to messages, and use templates to respond to messages in consistent ways. You can efficiently manage more email and deliver better quality responses to your customers. See – it will help you improve the way you run your business. At Palo Alto Software, our customer services teams use ECP every day and our business is better for it.

You can learn more about the product by visiting the Email Center Pro website. If you’re interested in a Beta account – leave a comment explaining why you need the product and I’ll hook you up. 


Google Apps – Sneaking up on MS Office?

I’m a big fan of Google Apps. If you check my browser history you’ll see a lot of action around docs.google.com. I think Google Apps is sneaking up on the flank side of MS Office for the sneak attack – but I’m an early adopter and smart enough to realize that I don’t represent the masses. MS Office still owns the lion’s share of the office productivity market. Bernard Lunn, a self described "later early adopter," writes today on "Why Google Apps is a Serious Threat to Microsoft Office."

This is the perspective of a “skeptical, later early adopter”; the sort of person who Microsoft needs to retain and should have been able to retain easily. I don’t spend time on productivity tools that may at some date make me more productive, but which today are just a frustrating time sink. That describes the majority of people. MS Office can be annoying, but it does work. So any serious alternative has to offer a significant advantage and at the same time make adoption a total breeze. [continue reading]

In his post, Bernard does an excellent job of summarizing some of the key reasons more and more people are logging into docs.google.com. Collaboration, and mobile access are two of the key reasons.

Microsoft managers, patting themselves on the back for cooking-up a nice marketshare pie chart, need to keep one thing in mind – a lot of current Office users are dabbling in docs.google.com – at some point, the tipping point, they’ll stop adding Office to the cart when they’re configuring a new machine because docs.google.com is good enough. I have Office on both of my machines at the office and I spend more time in docs.google.com than I do Office.


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palmIT is authored by Cale Bruckner [LinkedIn], President at Concentric Sky, and former SVP Product Development at Palo Alto Software.

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