Posts Tagged ‘CustomerService’

Email Center Pro – New Video Introduction Launched


I work with a great group of people at Palo Alto Software developing a collaborative email application called Email Center Pro. Today, we unveiled a new video that introduces the service – it’s featured on emailcenterpro.com. We love the video,it’s fantastic, we’ve watched it dozens of times – it does a great job of communicating the problem Email Center Pro solves. Take a look and tell me what you think.
Credit: Principals – Jason Gallic (Email Center Pro Marketing Manager) worked with Christian Martel Atelier Transfert Design to produce the movie.


Well done Netflix

NetflixOn June 19th Netflix announced that they were dropping the Profiles feature. The Profiles feature made it possible for a single account (family) to support multiple Ques – at least that’s how I used it. The decision to drop the Profiles feature was met with a pretty serious backlash online – almost 1,300 posts on the Netflix blog post related to the announcment. Netflix announed today that they’re going to keep the Profiles feature and that’s a good thing. Kudos to Netflix for listening to customer feedback and more importantly; reacting to it. Well done.


Elkhorn Rod and Reel

Elkhorn

Yesterday I wrote about a great customer service story over on the Bplans Blog. Check out Great customer service makes a difference for Elkhorn if you are a business decision maker interested in great customer services stories. If you are a fly fishing enthusiast considering a rod or reel from Elkhorn Rod and Reel the story will probably be enough to get you to click that “Buy Now” button on the Elkhorn website.


About palmIT

palmIT is authored by Cale Bruckner [LinkedIn], President at Concentric Sky, and former SVP Product Development at Palo Alto Software.

Cale Bruckner

Follow Me on Pinterest

palmIT Facebook Page
@palmIT on Twitter
Cale on Twitter: @calebruckner
Cale on about.me
Cale on Google
Cale on FaceBook
Cale on Flickr
Email Cale @ cale.bruckner@gmail.com

Concentric Sky

Categories

Archives