Posts Tagged ‘packaging’

From the Archives: Windows Vista Packaging Patched

Joel, over at Joel on Software, wrote today about his less than fantastic experience with the new Office 2007 packaging. Back in February of this year I wrote about my less than fantastic experience with the Vista packaging. I thought I’d pull that post back up to the surface in this "From the Archives" post. Enjoy. Microsoft. Suck this up and stop repeating your mistakes. Hire new uber-packaging experts.

—- From the Archives, February 2007, Windows Vista Packaging Patched —-

Earlier this week I came across a Windows Vista Ultimate package here in the office and discovered something interesting – a U.I. flaw in what was probably an uber-expensive package designed by uber-packaging experts from all corners of the world.

I saw the package sitting on a co-worker’s desk and was immediately interested. I’ve worked on designing software packages in the past so a package like the Windows Vista package that is obviously going to be well funded and the product of hundreds of hours of experience deserves some attention. I picked up the package, looked at the front, looked at the back, and proceeded to open it. To my surprise, and some embarrassment because my co-workers were watching, I had a hard time getting it opened. I don’t remember how long it took me to get it opened but I do know it was way longer than it should have been. Even after I got it opened, using what appears to be a last-minute hack, I had difficulty opening and closing the package. Is this for real? How many of these packages is Microsoft shipping? Did they test this at all?

The hack I referred to is illustrated in the photo I took below. The little red piece of tape attached to the top of the package can’t be part of the original design but without it I would have been really stuck. I’m sure the last minute hack was subject to protest on the designers part – it’s ugly. Did Microsoft "Patch" the Windows Vista package? We’ll probably never know.

Vista Package

By the way, I passed the package around the office for a little in-house usability testing and a lot of really smart people turned red trying to get the Windows Vista package opened in front of a crowd. That’s bad design – period.

Has anybody else had this experience? If so, comment.

Does anybody know who designed the package? If so, comment.

Related:

I found this post on the Windows Vista Team Blog that, after having seen the package for myself, is almost comical.

With Windows Vista and 2007 Office system, we didn’t just redesign the software packages themselves, but are also introducing new packaging for the two products.  The packaging has been completely revised and, we hope, foreshadows the great experience that awaits you once you open it.

Source – Announcing New Packaging for …


Windows Vista Packaging Patched

Earlier this week I came across a Windows Vista Ultimate package here in the office and discovered something interesting – a U.I. flaw in what was probably an uber-expensive package designed by uber-packaging experts from all corners of the world.

I saw the package sitting on a co-worker’s desk and was immediately interested. I’ve worked on designing software packages in the past so a package like the Windows Vista package that is obviously going to be well funded and the product of hundreds of hours of experience deserves some attention. I picked up the package, looked at the front, looked at the back, and proceeded to open it. To my surprise, and some embarrassment because my co-workers were watching, I had a hard time getting it opened. I don’t remember how long it took me to get it opened but I do know it was way longer than it should have been. Even after I got it opened, using what appears to be a last-minute hack, I had difficulty opening and closing the package. Is this for real? How many of these packages is Microsoft shipping? Did they test this at all?

The hack I referred to is illustrated in the photo I took below. The little red piece of tape attached to the top of the package can’t be part of the original design but without it I would have been really stuck. I’m sure the last minute hack was subject to protest on the designers part – it’s ugly. Did Microsoft "Patch" the Windows Vista package? We’ll probably never know.

Vista Package

By the way, I passed the package around the office for a little in-house usability testing and a lot of really smart people turned red trying to get the Windows Vista package opened in front of a crowd. That’s bad design – period.

Has anybody else had this experience? If so, comment.

Does anybody know who designed the package? If so, comment.

Related:

I found this post on the Windows Vista Team Blog that, after having seen the package for myself, is almost comical.

With Windows Vista and 2007 Office system, we didn’t just redesign the software packages themselves, but are also introducing new packaging for the two products.  The packaging has been completely revised and, we hope, foreshadows the great experience that awaits you once you open it.

Source – Announcing New Packaging for …


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