palmIT » paloaltosoftware

Email Center Pro – New Video Introduction Launched

Cale — Tue, 20 Jan 2009 01:16:11 +0000

I work with a great group of people at Palo Alto Software developing a collaborative email application called Email Center Pro. Today, we unveiled a new video that introduces the service – it’s featured on emailcenterpro.com. We love the video,it’s fantastic, we’ve watched it dozens of times – it does a great job of communicating the problem Email Center Pro solves. Take a look and tell me what you think.
Credit: Principals – Jason Gallic (Email Center Pro Marketing Manager) worked with Christian Martel Atelier Transfert Design to produce the movie.

Email Center Pro – Collaborative Email

Cale Bruckner — Mon, 29 Dec 2008 18:39:30 +0000

I spent quite a bit of my time in 2008 working on a collaborative email solution for the SMB market called Email Center Pro.

Email Center Pro is a web-based service that makes it easy for business people to collaborate on and manage "shared" email addresses like customerservice@ and info@. I like to say that Email Center Pro turns "shared" email addresses from "money takers" into "money makers" by improving response time and response quality.

We officially launched Email Center Pro in April of 2008 and since then we’ve been using feedback from our customers to rapidly evolve the service. Some of the new features we’ve added over the last eight months have been documented on the Dead Simple Software blog. I’m a big fan of our recent improvements to the way we display conversation history.

I’m really proud of of the way we’ve evolved the service this year and I think our subscribers appreciate the work we’ve been putting into the service. I’m looking forward to the continuing evolution of Email Center Pro in 2009.

Email Center Pro Launch Week

Cale Bruckner — Tue, 22 Apr 2008 22:24:37 +0000

In March, I blogged about a new product we’re working on at Palo Alto Software called Email Center Pro.

I’m happy to announce that we’re officially launching Email Center Pro (ECP) this week. You can read more about the launch in my recent post on the Dead Simple Software blog. Or here, and here, and here.

If you missed the chance to grab a beta account, don’t freak out, you can still kick the tires by signing up for a FREE account. We’re all very excited about this launch – so come on over and check it out.

Email Center Pro

Cale Bruckner — Tue, 25 Mar 2008 06:00:00 +0000

Palo Alto Software, the company I work for, is getting ready to launch a new product called Email Center Pro (ECP) next month and we’re all very excited about it.

For more than a decade we’ve been focused on our business planning software product, Business Plan Pro, so some people will think ECP is a bit off course for us. So why did we decide to build it and take the chance? Simple. We think it can help people succeed in business and helping people succeed in business is what we’re all about – it’s our mantra. Business Plan Pro, for obvious reasons, has helped a lot of people succeed in business and we feel really great about that. ECP does it in a less direct way but it will help you improve the way you run your business and increase your chances of success.

Email Center Pro helps you manage shared email addresses like sales@yourcompany.com and info@yourcompany.com. It provides your team with easy access to these email accounts by creating web-based shared mailboxes that the whole team can access. You can assign messages, track conversations, add notes to messages, and use templates to respond to messages in consistent ways. You can efficiently manage more email and deliver better quality responses to your customers. See – it will help you improve the way you run your business. At Palo Alto Software, our customer services teams use ECP every day and our business is better for it.

You can learn more about the product by visiting the Email Center Pro website. If you’re interested in a Beta account – leave a comment explaining why you need the product and I’ll hook you up.