Posts Tagged ‘SMB’

Email Center Pro – Collaborative Email

Email Center Pro - Collaborative Email
I spent quite a bit of my time in 2008 working on a collaborative email solution for the SMB market called Email Center Pro.

Email Center Pro is a web-based service that makes it easy for business people to collaborate on and manage "shared" email addresses like customerservice@ and info@. I like to say that Email Center Pro turns "shared" email addresses from "money takers" into "money makers" by improving response time and response quality.

We officially launched Email Center Pro in April of 2008 and since then we’ve been using feedback from our customers to rapidly evolve the service. Some of the new features we’ve added over the last eight months have been documented on the Dead Simple Software blog. I’m a big fan of our recent improvements to the way we display conversation history.

I’m really proud of of the way we’ve evolved the service this year and I think our subscribers appreciate the work we’ve been putting into the service. I’m looking forward to the continuing evolution of Email Center Pro in 2009.


About palmIT

palmIT is authored by Cale Bruckner [LinkedIn], President at Concentric Sky, and former SVP Product Development at Palo Alto Software.

Cale Bruckner

Follow Me on Pinterest

palmIT Facebook Page
@palmIT on Twitter
Cale on Twitter: @calebruckner
Cale on about.me
Cale on Google
Cale on FaceBook
Cale on Flickr
Email Cale @ cale.bruckner@gmail.com

Concentric Sky

Categories

Archives